Refund policy

If RetainageBack isn't right for your company, you can get a full refund of your first payment within 14 days.

14-day refund on your first payment

You can ask for a full refund of the first payment on a new subscription, monthly or annual, within 14 days of that payment. You don't need to give a reason. When the refund is issued, the subscription is cancelled.

How to ask for a refund

Email support@retainageback.com from the email address on your account, or contact Paddle through the link in your receipt email. Include the receipt or order number if you have it.

Our order process is conducted by our online reseller Paddle.com, which is the merchant of record. Paddle issues the refund to the original payment method. Banks usually take 5 to 10 business days to show it on your statement.

Renewals and later payments

Renewal payments and payments after a plan change are not refundable. You can cancel at any time from Billing, and your plan stays active until the end of the period you have already paid for. We don't refund partial months or years.

Your rights

This policy doesn't limit any rights you have under consumer protection law. See our terms of service for the full terms of your subscription.