Terms of service
These terms govern your use of RetainageBack, a retainage and pay app tracking service operated by Masab AI HUB (“we”, “us”). By creating an account or using the service, you agree to them on behalf of yourself and the company you sign up for.
The service
RetainageBack helps subcontractors track retainage, pay applications and payments across their general contractors. It can read figures from pay-app PDFs you upload, connect read-only to QuickBooks Online, generate G702/G703-style pay application documents and send reminders. We may add, change or remove features over time.
G702/G703-style documents produced by RetainageBack are independent templates. They are not official AIA documents and are not affiliated with or endorsed by AIA.
Your account
You must be at least 18 and able to agree to these terms for your company. Keep your sign-in details secure and tell us at support@retainageback.com if you think someone else has used your account. You are responsible for activity under your company's account, including the users you invite.
Subscriptions and payment
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the merchant of record for all our orders. Paddle provides all customer service inquiries and handles returns. When you buy a subscription, you buy it from Paddle, and Paddle's buyer terms apply to the purchase in addition to these terms.
Plans are billed monthly or annually in advance and renew automatically until you cancel. Paddle charges applicable sales tax or VAT. You can cancel at any time from Billing; your plan stays active until the end of the period you have paid for. Plan limits, such as the number of active jobs, are described on the pricing page.
Refunds are covered by our refund policy. We may change prices for future billing periods with at least 30 days' notice by email.
Your data
You keep ownership of everything you upload or connect, including pay apps, job details and QuickBooks Online data. You give us permission to store and process it only as needed to provide the service to you, as described in our privacy policy. You confirm that you have the right to upload the documents you provide.
The QuickBooks Online connection is read-only. RetainageBack does not create, change or delete records in QuickBooks.
Check the numbers
Figures read from PDFs by AI can be wrong, especially on scanned or unusual forms. Low-confidence figures are flagged for review, and totals are calculated from the figures you confirm. You are responsible for checking figures, pay applications and reminders before you rely on them or send them to anyone.
No legal or lien advice
RetainageBack tracks dates and amounts. It does not give legal advice, lien advice, or advice about your rights under a contract or state law. Retainage limits, release conditions, notice requirements and lien deadlines vary by contract and by state. Reminders and dates shown in RetainageBack are not a substitute for reading your contract or speaking to a construction attorney. We do not file liens or notices for you.
Acceptable use
Do not use RetainageBack to break the law, upload content you have no right to share, attempt to access another company's data, interfere with the service, or resell it without our written permission.
Availability
We work to keep RetainageBack available and your data safe, but we do not promise the service will be uninterrupted or error-free. Keep your own copies of documents you need.
Disclaimer and limitation of liability
The service is provided “as is” and “as available”. To the extent the law allows, we disclaim all implied warranties, including merchantability and fitness for a particular purpose.
To the extent the law allows, we are not liable for indirect, incidental or consequential losses, including lost profits, unpaid retainage or missed deadlines. Our total liability for any claim relating to the service is limited to the amount you paid for RetainageBack in the 12 months before the claim.
Ending your account
You can stop using RetainageBack and ask us to delete your data at any time. We may suspend or close an account that breaks these terms, after notice where reasonable. After an account is closed, we delete its data as described in the privacy policy.
Changes to these terms
If we make a material change, we will update the date at the top of this page and email account owners before it takes effect. Continuing to use the service after that means you accept the new terms.
Contact
Questions about these terms go to support@retainageback.com.